The communication giant (Safaricom) earned the prestigious Global Mobile Award (GLOMO) for the M-PESA Super App at the Mobile World Congress in Barcelona.
The App won under the “Best Mobile Innovation for Connected Living” category-leading the other nominations from across the world.
The M-PESA Super App was recognized for its innovative change of customers’ experience while utilizing M-PESA and for the Mini-Apps detail which authorizes any business to provide services through a digital shop run on the app.
Safaricom also earned a second award alongside Huawei and Close The Gap for the DigiTruck project under the “Outstanding Mobile Contribution to the UN SDGs” category. The DigiTruck is a smart truck powered by Safaricom’s 4G network and it provides IT skills training to communities across the country, especially in rural areas.
“We have committed to being a digital-first company by providing our customers with innovative solutions that empower them in a digital world. We are thrilled to have won 2 awards at the prestigious Global Mobile Awards for the M-PESA Super App and the BLAZE DigiTruck. This win is a remarkable recognition of our efforts in connecting our customers digitally,” said Peter Ndegwa, CEO – Safaricom.
The Global Mobile Awards commemorate the most innovative and stunning solutions in the mobile and digital industry. The 2022 awards sought to “celebrate the incredible wins the mobile and digital industry have had in rewriting what it means to be connected.”
The awards are planned by GSMA, which depicts the interests of mobile operators in the world, bringing together more than 750 mobile operators and over 400 additional technology and digital companies that work with mobile operators.
Safaricom earned the prestigious Global Mobile Award (GLOMO) for the M-PESA Super App at the Mobile World Congress in Barcelona. The Super App won under the category for “Best Mobile Innovation for Connected Living” leading among nominations from across the world.
Safaricom FAQs
According to the safaricom website, these are the commonly asked questions about M-Pesa and Communication as well as their answers.
M-Pesa FAQs
Do customers need a Bank account to use M-Pesa?
No, M-Pesa is specifically designed to benefit customers who have no access to banks. Either because they do not have a bank account or because they live too far away from a bank branch. Each transaction is made with a mobile handset, enabling our customers to send money from any location.
What are the benefits of M-Pesa?
M-Pesa offers a safe, fast, and low-cost way to pay, receive, transfer and store money. M-Pesa works in real-time and digitally, making it faster and cheaper than traditional informal money transfer services (e.g. sending money on a bus) and safer since every transaction is protected and signed with a PIN.
What can customers do with their M-Pesa account?
M-Pesa customers can access a wide range of services, 24h a day, 365 days a year. These services save time and money and are delivered in real-time. For example, an M-Pesa customer can undertake some or all of the following transactions, depending on the country in which they are registered.
How much does M-Pesa cost?
Tariffs vary per country but all use a pay-as-you-go model, ensuring that customers are only charged for the actions that they complete. There is no additional charge for any of the SMSs automatically sent or received to facilitate M-Pesa services. The tariffs can be found on each M-Pesa country’s website.
Is M-Pesa regulated?
M-Pesa is regulated by the financial services regulator (usually the Central Bank) of each country in which it is offered. Each transaction made with M-Pesa is electronic and can therefore be monitored by Vodafone, which runs its bank-grade anti-money laundering system.
Does the M-Pesa agent hold the money deposited with them and is my money safe with them?
M-Pesa agents pre-buy mobile money so that they can sell it to customers in exchange for cash (so the customer can “cash-in”); they also do the reverse, selling cash in exchange for mobile money (so the customer can “cash-out”). The cash and M-Pesa balance that agents manage and store are always their own.
Who are M-Pesa agents and can they be trusted?
M-Pesa agents are recruited by Vodafone after a thorough selection and due diligence process. They are regularly monitored and re-trained, and Vodafone representatives visit them frequently.
What happens when customers lose their SIM cards?
If a customer loses his/her phone or SIM card, the funds in his/her M-Pesa account remain secure, and cannot be accessed without the secret PIN code. M-Pesa will restore these funds after providing a new SIM card and resetting the mobile phone account.
Communication FAQs
What are All-in-one bundles?
All in one bundle are a new integrated voice, data, and SMS plan that allows you to choose a voice and data combination that suits your needs. Our All one plan is in Ksh 1,050. Ksh 2,100, Ksh 3,150, Ksh 5,200, and Ksh 10,430 price points.
All in one bundle allows our customers free WhatsApp after the bundle is finished so that they can continue keeping in touch.
Customers can access these bundles on;
USSD *544#
The customer then selects the preferred plan available 5 price points
Does access to Free WhatsApp come with the All-In-One Monthly Bundles?
Yes, Free WhatsApp is available once the customers exhaust their data bundle and the expiry date has not yet elapsed.
What is PostPay?
PostPay is a tariff that allows you to use now and pay later. The PostPay tariff on sign-up allows you to set a preferred monthly credit limit with a minimum allowable limit of 1,050.
What are the benefits of the New PostPay?
It’s easy to join via mySafaricom App and USSD *544#.
Not only do you get Bundles that offer Minutes, SMS, and Data, you can also increase and decrease your limit.
You can exit PostPay via mySafaricom App and USSD *544#. The bundles have no expiry date.
How can I sign up for PostPay on MySafaricom App?
- On the mySafaricom app select the icon PostPay.
- You will be presented with a predefined credit limit. Customers with no credit limit will be prompted to enter their preferred limit and make payment via MPESA.
- You will be prompted to enter your email address for billing purposes.
- Select a PostPay bundle plan.
- Accept terms and conditions.
- You will receive a notification that your line has been moved to PostPay
What does the ‘NO EXPIRY’ mean for the new data plan?
The data will not expire. The customer gets to use the entire bundle until it depletes.
How can I purchase the new data tariff?
The new data plans are available on *544#, My Safaricom App, and Web on www.safaricom.com/bundles
Now you have all the information you need
