Kenya Power and Lighting Company (KPLC) Prepaid meters have become the meters of choice for millions of Kenyans in recent times, because of its ease of use especially regarding monitoring your electricity usage and expenses.
One major downside to the Kenya Power and Lighting Company (KPLC) prepaid meters is the fact that when a user is buying electricity tokens or units, he or she might accidentally end up buying tokens for the wrong meter account number.
If you have ever experienced that or if you are just curious about whether or not there is a solution, this article is for you.
One good thing is that the unit token numbers to type into your Kenya Power and Lighting Company (KPLC), will be sent directly to your phone and not the owner of the meter account number that was erroneously credited.
This article will show three (3) methods for reversing your Kenya Power and Lighting Company (KPLC) prepaid meter tokens.
How To Reverse Your Kenya Power and Lighting Company (KPLC) Prepaid Meter Tokens Via Social Media
To reverse your Kenya Power and Lighting Company (KPLC) prepaid meter tokens via social media, follow the steps below:
- Log into your Facebook or Twitter account to reach out to Kenya Power and Lighting Company (KPLC)’s customer care service as soon as you realize that you have credited the wrong prepaid meter account. The Twitter handle for Kenya Power and Lighting Company (KPLC)’s customer care, is @KenyaPower_Care.
- Once there, proceed to share the details of your transaction with the customer care handle. Please ensure that you add the correct meter number that you originally intended to buy the Kenya Power and Lighting Company (KPLC) tokens for.
A representative of Kenya Power and Lighting Company (KPLC) will then follow up on the details and proceed to forward them to the office that is responsible for token reversals.
How To Reverse Your Kenya Power and Lighting Company (KPLC) Prepaid Meter Tokens By Visiting A Kenya Power and Lighting Company (KPLC) Office
To reverse your Kenya Power and Lighting Company (KPLC) prepaid meter tokens by visiting a Kenya Power and Lighting Company (KPLC) office, follow the steps below:
If you do not have a social media account or if you do not have access to the internet at that time, you can alternatively visit a Kenya Power and Lighting Company (KPLC) office you obtain a token refund.
Once there present your national identity card, as well as the correct prepaid meter number that you had originally intended to buy the Kenya Power and Lighting Company (KPLC) tokens for, as well as the details of your transaction.
You will also be required to fill a relocation form. and all the transaction details along with you.
How To Reverse Your Kenya Power and Lighting Company (KPLC) Prepaid Meter Tokens By Calling Customer Care
To reverse your Kenya Power and Lighting Company (KPLC) prepaid meter tokens by calling Customer Care, follow the steps below:
If you do not have a social media account or if you do not have access to the internet at that time and are unable to visit a Kenya Power and Lighting Company (KPLC) office, you can call any of the customer care lines directly from the comfort of your mobile device, in order to initiate your token reversal.
This method is one of the fastest ways to have your electricity tokens refunded.
Below are the Kenya Power and Lighting Company (KPLC) customer care contacts:
- Telephone number 1: 020 95551
- Telephone number 2: 0703070707
- Telephone number 3: 0732170170
You can also reach out to Kenya Power and Lighting Company (KPLC) customer care via:
- The Head office location: Stima Plaza, Parklands, Kolobot Road.
- The Kenya Power and Lighting Company (KPLC) Postal address: P.O. Box 30099, Nairobi.
- The Kenya Power and Lighting Company (KPLC) official website: kplc.co.ke
- The Kenya Power and Lighting Company (KPLC) Email address: customercare@kplc.co.ke
- The official Kenya Power and Lighting Company (KPLC) Facebook handle: https://m.facebook.com/KenyaPowerLtd/
- The Kenya Power and Lighting Company (KPLC) SMS code: 95551
The Kenya Power and Lighting Company (KPLC) Prepaid Token Reversal Timeframe
Once you have sent all the necessary information including the transaction details to Kenya Power and Lighting Company (KPLC), it will not take more than three (3) working days to get your tokens refunded to the correct prepaid account number.
In the meantime, this writer will advice that you purchase additional tokens in the meantime as you wait for your token reversal if you can.
As soon as the reversal has been completed, you will receive the unique token codes via SMS.
That is all the information available regarding reversing your prepaid meter tokens.
As always, prevention is better than cure. Please ensure that you check and cross check your prepaid meter account number before purchasing tokens as this will prevent you from going through the hassles of token reversals.
