Have you ever placed an order on Jumia and then had a change of heart? Probably the order was somehow by accident?
Well I’m sure many of us have been in at least one of those scenarios in the past. Cancelling an order is a standard practice and far from illegal. Especially when your reasons are quite valid.
To cancel your order on Jumia you can either:
Call Jumia’s Customer Care
You can call Jumia Kenya directly via their customer care line to notify them of your wish to cancel your order.
- Dial any of Jumia Kenya’s customer care numbers 0205230600 or 0700000990.
- Next you will be directed to speak to a Jumia Kenya agent regarding your order. Make sure you have all the particulars of your order or shipment including the invoice number, destination as well as your details for verification.
If the goods you ordered have not yet left the warehouses of Jumia Kenya, it will be much easier and faster to cancel.
If the goods are already enroute, the Jumia Kenya Agent will notify you of the necessary actions to undergo, depending on whether or not your order has shipping fees attached to it.
It is also important to note that Jumia Kenya’s customer care only works on specified hours on different days of the week and other occasions.
During weekends and holidays for example the customer care is open 9pm to 3pm, while during weekdays it is open from 8am to 8pm. This means that this option is only effective before 8pm on week days and before 3pm on weekends and holidays.
Send A Request To Cancel Order Via Mail
Users can also contact the Jumia Kenya customer care via email on; customercare@jumiaco.ke regarding order cancellation requests.
The downside to emails however, is that the response is not as fast as you might like and would lead to you constantly having to check your inbox.
Cancel Via Jumia Kenya’s Online Order Cancellation Form
You can also cancel your order via Jumia Kenya’s order cancellation form which basically allows you to fill all the necessary particulars of the transaction including the order number, your details, and reasons for cancelling your.
The cancellation form also makes sure that you the user is familiar with the company’s order cancellation policy.
To access Jumia’s Order Cancellation Form you must:
- First log in to your Jumia Account and navigate to the order cancellation section.
- Next, fill in the dialogue boxes with the relevant information that is required.
- Ensure that you clearly state your reason(s) for cancelling your order in the corresponding box.
Once done, submit your order cancellation form or request and wait for a response from Jumia Kenya’s support team.
Remember that one of Jumia’s most important rules is that users cannot cancel orders for goods which have been imported just for them under the Jumia Global service.
Jumia, is an e-commerce platform for electronics, fashion, and more, which also consists of a marketplace, that connects sellers with the respective consumers. The company also consists of a logistics service which caters to the shipment and delivery of packages (goods) from sellers to consumers, as well as a payment service, which facilitates the transactions among users of Jumia’s platform in various markets.
Jumia whose parent organization is called Rocket Internet, has partnered with more than 81,000 local African companies so far and usually delivers goods from between 2 to 5 business days. It can however extend to 7 business days.
